Dubai Aroma NZ offers 7 days Return-To-Base warranty since the date of purchase. This does not include change of mind so please choose your items carefully. Warranty covers faulty items with manufacturing defects only. Liquid, impact or any other damage will not be covered under the warranty.
Returned items must return with the same packaging and accessories.
No refund will be issued if the items were used or it has been more than 7 days since the items were shipped.
We may need your bank account details to process the refund, if it is not internet banking we will use the same method as original payment.
Refund will be issued within one billing cycle once receiving the returned item.
Privacy & Safety
What Information We Gather
When you order from our website, we may collect the following information: your name, email address, phone number, address and products purchased.
Information you enter is collected, even if you cancel or do not complete an order. This information is maintained in our database and used for solely for this purpose.
How We Use Your Information
We use information collected from you to process your order.
When you submit feedback or questions via email or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your inquiries.
Our email newsletters are intended to keep users informed of new products, gifts and special features. Our policy is to send our email announcements or newsletters only to those who request this when registering (see how we use the information we collect above).
Request erasure of your Account / Information
You have the right to ask us to delete or remove your account along with all personal data when there is no good reason for us to continue processing it.
We shall retain certain records of the information including orders placed by you for a period of. We cannot continue to provide our services to you if you request the deletion of your account.
You can request the deletion of your account by emailing us on:
Credit / Debit Cards